Returns & Replacements

Returns & Replacements

Damaged, defective, or incorrect orders

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery. Include your order number and clear photos of the item and packaging. After review, we will arrange an appropriate replacement or refund.

Change-of-mind returns

Unopened, unused items may be eligible for return within 30 days of delivery. Contact us before sending anything back. Unauthorized returns may not be accepted.

Return shipping

Customers are responsible for return shipping on change-of-mind returns. Tasteless Puzzles covers reasonable return or replacement costs when we sent the wrong item or the product arrived damaged or defective.

Refunds

Approved refunds are issued to the original payment method after the return is received and inspected. Original shipping charges, if any, are not refundable unless the order was incorrect or defective.

Non-returnable items

Opened puzzles, used items, final-sale items, and personalized or custom-made products are not eligible for change-of-mind returns unless they arrived damaged, defective, or incorrect.

To request help, use the Contact page and include your order number.